Improving urgent and emergency care through digital 
Improving urgent and emergency care through digital 

How to apply

Entries are now closed


The NHS Long Term Plan outlined an ambitious commitment to transform urgent and emergency care services, requiring a focus not just on the A&E department, but on a vast range of digital and community resources such as NHS 111, paramedic services, urgent care centres, GP practices and pharmacies. With winter A&E pressures now being felt year-round, NHS organisations across the country are working together to implement the national 10-point UEC recovery plan. Managing demand in the community, improving in-hospital flow and supporting 999 and 111 services are just a few of those points, all of which can be digitally supported.

This award recognises projects that are digitally enabling a 24/7 integrated urgent and emergency care service. Judges are looking for innovative and, ideally, system-wide solutions that will help build capacity, improve access and reduce wait times for patients, ensuring they get the right help, in the right place at the right time.


  • All NHS organisations including 111 providers, acute and ambulance trusts, General Practice, pharmacy and dentistry organisations
  • Evidence must relate to a project, ongoing or completed within the 2 years up until the award entry deadline


  • Provide a clear rationale for the digital project or service and the context in which this was required – what were the project aims, and what strategic thinking was done before bringing technology to the table?
  • Define the intended measures of success and the steps put in place to achieve them
  • Discuss how the risks of exclusion or exacerbating inequalities were considered in the design and development of the project or service, and mitigations were put in place


  • Describe how the project or service was seamlessly developed and deployed whilst retaining any existing services to minimise disruption to patients and staff
  • Provide qualitative and quantitative evidence of reduced wait times for patients, improved experience and/or improved outcomes as a result of the project
  • Share any financial impacts of implementation, including evidence relating to value for money and/or efficiencies realised by the project or service


  • Discuss how this digital project has positively impacted inappropriate A&E attendance and/or patient flow, and how it will achieve lasting impact
  • Evidence how the patient and staff experience has improved as a result of the new digital project, product or service
  • Share any other value generated, including unintended benefits, of the digital project


  • Describe and provide testimonial evidence of the working relationship between the technology partner (if relevant) and the NHS organisation that enabled a genuinely co-produced product or service
  • Share how all relevant staff and clinicians were engaged in the design and implementation of the project, product or service
  • Explain how patients, families and the community were involved in the design, planning and implementation of this project, product or service


  • Describe and if possible evidence how the learnings from the project or product/service development have been shared across and beyond your organisation or system
  • Discuss the scope for further replication or scaling up of this project, product or service in other settings

To find out more

Entries, attendance and sponsorship enquiries, contact Faysal Chaudhry   020 3510 7110
Media and marketing enquiries, contact Rebecca Bright 0207 608 9056
Judging and event management, contact Awards Support 0207 608 9086