Improving Back-Office Efficiencies through Digital 

Improving Back-Office Efficiencies through Digital
Improving Back-Office Efficiencies through Digital 
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  1. Register an account.
  2. Start your entry (save it in-progress).
  3. Submit your entry to be in the running.

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Effective care requires an efficient and effective back office. Things like recruiting the right people and paying them accurately and on time, getting the right products to the right place at the right time, or paying suppliers all contribute to better, safer care for patients.

Various digital tools and technologies can be utilised to improve productivity, whether through reducing time spent on paperwork, getting greater visibility on resource utilisation across the organisation/system or speeding up information flow.

This award recognises innovative projects that are enabling the NHS to do more with less and improve back-office productivity. Judges are looking for digital projects, solutions and services that are driving tangible improvements in performance within one or more back-office functions, that can also be clearly linked to better outcomes for patients across the wider organisation/system.

Eligibility

  • All NHS organisations (including providers, partnerships and systems), General Practice and primary care organisations.
  • Evidence must relate to a project, ongoing or completed within the 2 years up until the award entry deadline.

Ambition

The challenge and context within which your project, person or organisation is set alongside your goals and targets whether quantitative or qualitative, and how this aligns with national priorities.

  • Provide a clear rationale for the digital project, product or service and the context in which this was required.
  • Explain the project aims and what strategic thinking was done before bringing technology to the table, including what made your approach new or distinct from existing practice.
  • Define the intended measures of success and the steps put in place to achieve them, and how these align with national productivity and efficiency ambitions.

Collaboration

The stakeholders' involvement in co-designing and delivering the project. How have patients, staff at all levels, communities and other parties worked together to realise the outcomes?

  • Share how all relevant staff and internal stakeholders were engaged in the design, planning and implementation of this project, product or service.
  • Evidence how patients were included in the planning, development or testing of this project, product or service, where relevant.
  • Describe and provide testimonial evidence of the working relationship between the technology partner (if relevant) and the NHS organisation that enabled a genuinely co-produced product or service.

Impact

The measurable benefits delivered to patients, staff, your organisation or the wider system. Provide data and evidence showing improvements to outcomes, quality, access, equity or efficiency.

  • Provide clear evidence of the efficiencies realised by the project, product or service, and any financial impacts, using before-and-after comparisons where possible.
  • Describe how the project, product or service was seamlessly developed and deployed whilst retaining any existing services to minimise disruption to patients and staff, and evidence how the staff experience has improved.
  • Share any improvements to patient experience or outcomes that were a direct or indirect result of the digital project, product or service.

Scale

How your work has been shared, adopted or replicated beyond your immediate team or organisation. This includes dissemination through publications, presentations, toolkits, partnerships or inspiring similar initiatives elsewhere.

  • Describe, and if possible evidence, how the learnings from the project or product/service development have been shared across and beyond your organisation or system.
  • Provide evidence of adoption or replication of the solution beyond your immediate function, team or organisational boundaries.
  • Discuss the scope for further replication or scaling up of this project, product or service in other settings.

Sustainability

The potential for the project/work to continue and create lasting impact. Evidence of how it can be sustained or built upon.

  • Explain how the solution is being embedded into business as usual, and what resource or funding is in place to sustain it.
  • Provide quantitative evidence that the use of technology has led to improved efficiency and/or productivity, and so improved value for money over the long term.
  • Describe your plans for sustaining and building on this work, including extending automation or digital tools into further back-office functions.

Improving Back-Office Efficiencies through Digital 

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To find out more

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Awards entry enquiries: Support Team
Judging and event management: Awards Support