Improving back-office efficiencies through digital 
Improving back-office efficiencies through digital 

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  1. Register an account.
  2. Start your entry (save it in-progress).
  3. Submit your entry to be in the running.

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Effective care requires an efficient and effective back office. Things like recruiting the right people and paying them accurately and on time, getting the right products to the right place at the right time, or paying suppliers all contribute to better, safer care for patients.

Various digital tools and technologies can be utilised to improve productivity, whether through reducing time spent on paperwork, getting greater visibility on resource utilisation across the organisation/system or speeding up information flow.

This award recognises innovative projects that are enabling the NHS to do more with less and improve back-office productivity.  Judges are looking for digital projects, solutions and services that are driving tangible improvements in performance within one or more back-office functions, that can also be clearly linked to better outcomes for patients across the wider organisation/system.


  • All NHS organisations (including providers, partnerships and systems), General Practice and primary care organisations
  • Evidence must relate to a project, ongoing or completed within the 2 years up until the award entry deadline


  • Provide a clear rationale for the digital project, product or service and the context in which this was required
  • Explain the project aims and what strategic thinking was done before bringing technology to the table
  • Define the intended measures of success and the steps put in place to achieve them


  • Describe how the project, product or service was seamlessly developed and deployed whilst retaining any existing services to minimise disruption to patients and staff
  • Provide clear evidence of the efficiencies realised by the project, product or service, and any financial impacts
  • Share any improvements to patient experience or outcomes that were a direct or indirect result of the digital project, product or service


  • Provide quantitative evidence that the use of technology has led to improved efficiency and/or productivity, and so improved value for money
  • Evidence how the staff experience has improved as a result of the new digital project, product or service
  • Share any other value generated, including unintended benefits, of the digital project


  • Describe and provide testimonial evidence of the working relationship between the technology partner (if relevant) and the NHS organisation that enabled a genuinely co-produced product or service
  • Share how all relevant staff and internal stakeholders were engaged in the design, planning and implementation of this project, product or service
  • Evidence how patients were included in the planning, development or testing of this project, product or service


  • Describe and if possible evidence how the learnings from the project or product/service development have been shared across and beyond your organisation or system
  • Discuss the scope for further replication or scaling up of this project, product or service in other settings

Improving back-office efficiencies through digital 

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To find out more

Entries, attendance and sponsorship enquiries, contact Faysal Chaudhry   020 3510 7110
Media and marketing enquiries, contact Rebecca Bright 0207 608 9056
Judging and event management, contact Awards Support 0207 608 9086